Head of Information Technology (IT) Department

The Head of the Information Technology Department is responsible for leading and managing the University's IT operations, infrastructure, and cybersecurity. This role ensures the availability, security, and efficiency of all technology services while supporting the University's academic and administrative objectives.

SCOPE & COORDINATION WITH DIGITAL INNOVATION DEPARTMENT:

The Head of IT owns the operation, security, reliability, and day-to-day management of the University's technology infrastructure and enterprise systems. Identification and piloting of new digital innovations (e.g. AI, automation, smart campus solutions) is owned by the Head of Digital Innovation; the Head of IT partners on technical feasibility, security review, and ongoing operation once a solution is approved for adoption.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develop and implement the University's IT strategy in alignment with institutional goals.
• Manage IT infrastructure, networks, servers, cloud services, and enterprise systems.
• Oversee cybersecurity, data protection, disaster recovery, and business continuity plans.
• Ensure the reliability, availability, and performance of all IT systems and services.
• Lead IT projects, including system upgrades and technology implementations, in support of digital transformation initiatives led by the Digital Innovation Department.
• Manage the IT budget, procurement, software licensing, and vendor relationships.
• Supervise and develop IT staff, ensuring high performance and continuous professional development.
• Oversee IT helpdesk operations and ensure timely technical support for staff and students.
• Establish and enforce IT policies, procedures, and security standards.
• Ensure compliance with institutional policies, regulatory requirements, and information security standards.
• Provide strategic technology advice and recommendations to senior management.
• Monitor emerging technologies relevant to IT infrastructure and cybersecurity, and advise the Digital Innovation Department on the technical feasibility of proposed solutions.

QUALIFICATIONS & EXPERIENCE:

• Master’s degree in information technology, Computer Science, Information Systems, Computer Engineering, or a related field.
• Minimum of 8 years of progressive IT experience, including at least 5 years in a leadership role.
• Experience in higher education is preferred.
• Strong leadership, project management, communication, problem-solving, and decision-making skills.
• Knowledge of enterprise systems, cloud technologies, cybersecurity, networking.

KNOWLEDGE & SKILLS:

• Enterprise IT infrastructure
• Cloud computing (Microsoft Azure, AWS, Google Cloud)\
• Network administration
• Cybersecurity frameworks
• ERP and Student Information Systems
• Learning Management Systems (e.g., Moodle, Blackboard, Canvas)
• Microsoft 365 Administration
• Virtualization technologies
• Backup and disaster recovery
• IT governance frameworks (COBIT, ITIL)
• UAE cybersecurity and data protection regulations